My United Airlines debacle

My recent debacle flying with United Airlines was enough of a nightmare before some random individual decided to insert himself into my incident and berate me for filing the complaint!
delay customer Troll UNITED airlines Twitter service flight
0
markchappelle @markchappelle
My delayed @United flight made me miss the connecting back to LA. Next available flight? 10 hours. I'm at Cleveland Airport now. NOT happy.

At this point, the customer service desk says there's nothing they can do for me. They hand me a coupon for a "discounted" hotel room. At the very least, I would've had to pay $50 to sleep for 4-5 hours and have to catch an early morning shuttle back to make my flight, so I declined the offer.

I asked for a number where I could speak with someone. It took them 15-30 minutes to FIND the customer service phone number on their own website (due to browsing restrictions). Once they did, I was informed the phone number only provides service from 6am-3pm EST, which meant they were CLOSED. I filed a complaint at United.com as they requested, and the automatic response said they'd get back to me in 7-14 days.

D Spells @DSpells1
@markchappelle @united Sorry to hear that. Hope everything works out. =/
markchappelle @markchappelle
@DSpells1 I'm sure it will, but how this gets handled will determine whether I deal with @united after this.
joanna s. scott @jshoffnerscott
.@markchappelle: Good luck! I never got a "sorry". Hope @united treats you better. In the meantime, maybe some #travel reading?
markchappelle @markchappelle
Look at this airport. Restaurants closed? Ain't nobody here but Jesus. @united @DeVonJson http://t.co/lcM6Ms1MxZ
Expand pic
markchappelle @markchappelle
@DeVonJson @united I've got some snacks on me still, but it's quite the letdown at the moment.
markchappelle @markchappelle
6 hours in Cleveland Hopkins Airport. 3½ to go. Thanks, @united. :-| http://t.co/MM82o0BKxu
Expand pic
markchappelle @markchappelle
8 hours into this damn layover, @united got me lookin' like… http://t.co/hXne06bmsr
Expand pic
United Airlines @united
@markchappelle Is there anything our Social Support team can help you with? ^DV
markchappelle @markchappelle
@united Did you get my DMs? My primary gripe at the moment is that it doesn't seem United cares about the inconvenience.
United Airlines @united
@markchappelle If you need immediate assistance, please talk to our agent at the airport. ^DV

(Cleveland Hopkins Airport is now empty and so is United's customer care desk.)

markchappelle @markchappelle
@united Do you HAVE one? The customer service desk seems to be as deserted as the rest of the airport.

So essentially, the customer service agent told me to call the phone number.

The phone number told me to complain via e-mail on the website.

The website told me to wait 2 weeks.

So basically, I'm stuck sitting overnight in an airport for 10 hours without so much as a complimentary bottle of water for the inconvenience.

United Airlines @united
@markchappelle Will you please send full details to our Customer Care team? http://t.co/rfDoYmQC0h ^LS
markchappelle @markchappelle
@united I actually filled this form out on Sunday and I'm waiting for the response back. I'm hoping to hear sooner than later!
United Airlines @united
@markchappelle Thank you for your feedback. It can take up to 2 weeks for your concerns to be processed.^LS
markchappelle @markchappelle
I'm starting to think @united customer service is a joke. I get no response when I ask about the man behind the curtain.

To my surprise some George Zimmerman type decides he's going to stick up for the airport that recently made news because one of its subsidiaries crashed a commercial airliner while landing at an airport in San Francisco. I was NOT amused.

D @303dk
@markchappelle whine less, empathize more. @united had a major hub come to a halt for several hours. it takes time to get everyone moving
markchappelle @markchappelle
@303dk And FYI, I empathize with the sufferers. Not @united. They're showing me that they're a faceless entity, not real people.
D @303dk
@markchappelle the real people are very busy. chill out. ever had a customer service job in your life?
Load Remaining (11)

Comment

No comments yet. Write yours!

Login and hide ads.