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17/02/2012 05:01:47 WIB
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Angela Seits talks to J412ssm class about brand communities and community managers.
What is the difference between a Social Media manager and a Community Manager?
15/02/2012 15:24:58 WIB
“We need to tweet,” or “We need a Facebook page,” just because isn't always the best strategy for Community Managers
15/02/2012 23:50:25 WIB
As CM you will be handling the complaints, follow the book "Rework" and say "I'm so sorry" in first person and be genuine.
15/02/2012 23:53:42 WIB
Some lessons in community management/customer service stems from
16/02/2012 03:53:56 WIB
Social Media Yodas define the "passion" involved in community management.
16/02/2012 04:39:16 WIB
"Communities already exist. Think about how you can help that community do what it wants to do." -Mark Zuckerberg
16/02/2012 05:06:57 WIB
Tips for building brand communities.
16/02/2012 05:08:21 WIB
Paige Landsem Huynh
Companies don't create communities - they exist on their own, but brands can find & engage with them.
16/02/2012 05:09:53 WIB
Rachel M. Starr
communities aren't defined by space and region, they are defined by interests and identity
16/02/2012 05:11:12 WIB
"Communities are no longer confined by geographical constraints" -
16/02/2012 05:11:51 WIB
Products and services arent just products and services. You often feel connected to the type of coffee you drink
16/02/2012 05:13:43 WIB
The Hectic Schedule of a Social Media Manager (infographic):
16/02/2012 05:40:09 WIB
We live in a brand community ourselves. How many of you say "Go Ducks" to someone wearing Duck gear outside of Eugene?
16/02/2012 05:35:45 WIB
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