@arrington Offers Crisis Management Advice; @Scobleizer Responds

In the wake of Airbnb's dramatic public apology for the abuse a user suffered, TechCrunch's Michael Arrington offered up his advice for startups suffering their own crises. Then Robert Scoble got involved, and it got weird. Enjoy the merriment!
crisis management Airbnb
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Michael Arrington @arrington
Airbnb Offers Unconditional Apology, And $50,000 Insurance Guarantee via @techcrunch http://t.co/csWy5TK
Michael Arrington @arrington
I think we should open a crisis management consulting business on the side.
Michael Arrington @arrington
first advice - admit everything, all of it, immediately. Even the stuff no one will ever know. Apologize unconditionally for errors.
Michael Arrington @arrington
step two - DO NOT explain to Scoble off record how it's not your fault. I love Scoble, but he can't keep a secret for longer than 10 seconds
Ethan Kaplan @ethank
@arrington you know what they say: nothing cleans up a mess like a nuclear bomb.
Michael Arrington @arrington
@ethank lol. That's like curing cancer with cigarettes
Michael Arrington @arrington
@mcannonbrookes well, however long it takes for him to hang up the phone and log into twitter. :-)
Robert Scoble @Scobleizer
@arrington I have a few secrets to tell you. Oh, wait, you have a twitter account. No, that won't work. :-)

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